Welcome. This Privacy Policy describes how 13 PH ("we," "us," "the Platform") collects, processes, stores, and protects the personal data of players and visitors who use the 13 PH website at https://13ph.app and all associated services. We are the data controller for personal data processed through our platform.
13 PH takes your privacy seriously — not because we are required to say that, but because the trust of our Filipino players is genuinely central to how we operate. A platform that handles financial transactions and personal identity documents has a real obligation to treat that information with care. We have designed our data practices around that obligation from day one.
This Policy is written in plain English to be as clear as possible for Filipino players. It covers every data-related topic relevant to your use of 13 PH — what we collect, why, who might see it, how long we keep it, and what you can do about it. Please read it carefully. By registering an account and using 13 PH, you acknowledge this Privacy Policy and the data practices described within it.
This Privacy Policy should be read alongside the 13 PH Terms and Conditions, which govern your use of the platform generally. The Terms and this Policy together form the complete agreement between you and 13 PH regarding your account and data.
This Privacy Policy applies to all personal data collected by 13 PH through any of the following channels:
- Account registration and profile management on the 13 PH platform
- Deposits, withdrawals, and all payment transactions processed through 13 PH
- Sports betting and casino game activity on 13 PH
- Customer support interactions via chat, email, or phone
- Participation in promotions, bonuses, tournaments, and surveys
- Browsing the 13 PH website, including through cookies and analytics tools
- Identity verification (KYC) procedures required under Philippine gaming regulations
This Policy is governed by Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. 13 PH processes personal data in compliance with this Act and the guidelines of the National Privacy Commission (NPC) of the Philippines.
13 PH collects personal data only where it is necessary for the operation of our platform and services. Here is a full breakdown of the categories of data we may collect:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address | Registration |
| Document Data | Government ID scans, selfie verification, proof of address | KYC verification before first withdrawal |
| Financial Data | GCash number, Maya wallet ID, bank account details, transaction history | Deposits & withdrawals |
| Betting & Gaming Data | Bets placed, games played, results, amounts wagered | Ongoing platform activity |
| Technical Data | IP address, device type, browser, operating system, session data | Platform access / browsing |
| Communications Data | Support chat logs, email correspondence, feedback responses | Customer support interactions |
| Marketing Preferences | Promotional opt-ins, communication preferences | Registration & account settings |
13 PH does not collect sensitive personal information such as racial or ethnic origin, political views, religious beliefs, or health data — unless voluntarily provided in a support context (e.g., disclosing a gambling-related health concern when requesting responsible gaming assistance). Such information is handled with the highest level of care and used only to assist you.
Every piece of personal data collected by 13 PH is used for a specific, documented purpose. We do not collect data speculatively or for purposes we cannot justify. Here is how your data is used at 13 PH:
Your identity and contact data is used to create and maintain your 13 PH account, authenticate logins, handle password resets, and ensure the account operates correctly for you as a verified individual.
Financial data and transaction records are used to process deposits and withdrawals accurately and securely — including GCash, Maya, and bank transfers — and to ensure payouts reach the correct verified account holder.
Philippine online gaming regulations require 13 PH to verify player identities (KYC), monitor transactions for money laundering (AML), report suspicious activity, and maintain records for a minimum period. Your data enables us to meet these legal obligations.
Betting and gaming activity data is monitored to identify patterns that may indicate problem gambling behavior — such as sharply increased bet frequency, high session duration, or repeated maximum deposits immediately followed by withdrawals. This data is used to proactively reach out with support resources.
Communications data from support interactions is used to handle your queries, resolve disputes, and train support staff. Support records are retained for quality assurance and to assist with any follow-up queries related to previous interactions.
Where you have opted in to receive promotional communications, 13 PH may use your contact details and gaming preferences to send relevant offers, bonus announcements, and platform updates. You can withdraw this consent at any time through your account settings.
Under the Philippines Data Privacy Act of 2012 (RA 10173), 13 PH relies on the following legal bases to process your personal data:
- Contractual Necessity: Processing your identity, contact, financial, and betting activity data is necessary to provide the services you signed up for when you registered at 13 PH — you cannot place bets or receive payouts without us processing this data.
- Legal Obligation: Philippine gaming and financial regulations require 13 PH to verify player identities, maintain transaction records, monitor for suspicious activity, and cooperate with regulatory inquiries. This processing is mandatory and cannot be opted out of.
- Consent: Marketing communications and optional analytics are processed on the basis of your consent, given at registration or subsequently through account preferences. You may withdraw consent at any time.
- Legitimate Interests: 13 PH processes certain technical and behavioral data to maintain platform security, detect fraud, prevent duplicate accounts, and improve the platform's performance and user experience — purposes that are in the legitimate interests of both 13 PH and our players.
13 PH retains personal data for as long as it is needed for the purposes set out in this Policy or as required by Philippine law. The key retention periods are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory compliance (RA 9160 AMLA) |
| Transaction Records | 5 years minimum from transaction date | AMLC and gaming regulatory requirements |
| KYC Documents | 5 years after account closure | Philippine financial regulations |
| Betting & Gaming Activity | 3 years from activity date | Dispute resolution & audit purposes |
| Support Correspondence | 3 years from last interaction | Dispute resolution & quality assurance |
| Marketing Consent Records | Until consent withdrawn + 2 years | Consent audit trail |
| Technical / Log Data | 12 months | Security monitoring & fraud detection |
After the applicable retention period, personal data is securely deleted or anonymized so it can no longer be linked back to you as an individual. Anonymized aggregate data (e.g., platform usage statistics) may be retained indefinitely for internal research and improvement purposes.
13 PH implements layered security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Security is not an afterthought here — it is built into the platform's architecture from the ground up.
All data transmitted between your browser or device and 13 PH servers is protected by 256-bit SSL (TLS 1.3) encryption — the same standard used by major Philippine banks and government platforms.
Personal data stored in 13 PH databases is encrypted at rest. Sensitive fields — including KYC document data and financial account details — are stored in encrypted form with access controls limiting which internal systems and team members can read them.
Internal access to personal data follows a strict need-to-know basis. Not every 13 PH staff member can see your personal details — only those whose job function requires it for support, compliance, or payments purposes.
13 PH runs continuous automated monitoring for suspicious login attempts, unusual account activity, and potential data breaches. Anomalies trigger immediate investigation by our security team. High-risk events result in automatic account protection measures.
Security is a shared responsibility. 13 PH protects its infrastructure — but you also play a role. Keep your password strong and private. Enable two-factor authentication (2FA) in your account settings. Never share your login credentials with anyone, including people claiming to be 13 PH staff.
Under the Philippines Data Privacy Act of 2012, you have the following rights regarding your personal data held by 13 PH. These rights are real and enforceable — not just words on a page.
You have the right to request a copy of all personal data 13 PH holds about you — including your account details, transaction history, and betting records. We will provide a complete data export within 30 days of your verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact 13 PH support with the corrected information and evidence, and we will update it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you have withdrawn consent. Note that legally required retention periods may prevent immediate deletion of certain data categories.
You may object to the processing of your personal data for marketing purposes at any time. Opt out via your account notification settings or by contacting support. Objections to legally required processing may not be accommodated.
You may request your personal data in a structured, machine-readable format (such as CSV or JSON) so it can be transferred to another service provider. 13 PH will provide a data export within 30 days of a verified portability request.
If you believe 13 PH has not handled your personal data correctly, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). We encourage you to contact us first so we can resolve the concern directly.
To exercise any of these rights, contact our Data Privacy Officer at privacy@13ph.app with your full name, registered email address, and a description of your request. We will respond within 15 business days and may request identity verification before processing the request.
13 PH strictly prohibits access by persons under 21 years of age. We do not knowingly collect personal data from individuals below the minimum age. Age verification is a mandatory step in the 13 PH registration process, and KYC document verification confirms this before any withdrawal can be processed.
If we become aware that personal data has been collected from an underage individual, we will immediately suspend the account, void any associated bets or transactions, and delete the personal data as required by law. If you believe a minor has registered at 13 PH, please contact us immediately at support@13ph.app.
13 PH may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players via the email address on file and post a notice on the 13 PH platform. The updated Policy becomes effective seven (7) days after notification.
The "Last Updated" date at the top of this page always shows when the Policy was most recently revised. We encourage you to review this page periodically to stay informed of how 13 PH handles your personal data. Your continued use of the platform after the effective date of any update constitutes your acknowledgment of the revised Policy.
For any questions, concerns, or requests related to your personal data and this Privacy Policy, please contact the 13 PH Data Privacy Officer:
- Email: privacy@13ph.app
- General Support: support@13ph.app
- Response Time: Within 15 business days for data privacy requests
- Regulator: National Privacy Commission of the Philippines — privacy.gov.ph